Digital transformation that delivers greater operational efficiencies and an improved client experience.
Commercial Banking clients expect a fast and frictionless onboarding experience. The account opening process offers your clients a valuable, first impression on their new banking relationship. This needs to be fast, efficient and client centric.
Fenergo Client Lifecycle Management (CLM) enables Commercial & Business Banks to digitally transform the end-to-end client experience, future-proof regulatory compliance and optimize operational efficiencies.
Fenergo CLM automates and streamlines internal processes to create tangible operational efficiencies that transform the client experience for commercial and business banks, all the while keeping the bank safe from new and evolving regulatory obligations.
The ability to deliver drastically improved efficiencies in account opening times through a digital process result in a reduction in system hand-offs, integration, re-keying and duplication of data.
By reducing average onboarding times and abandonment rates during account opening, your firm can achieve a much faster time to revenue.
With faster more efficient proceses and an improved client experience, you can successfully cross-sell and up-sell to existing clients, whilst attracting more new business with a greater competitive advantage.
“We selected Fenergo CLM as part of a global internal transformation and re-organization program designed to streamline processes and integrate once disparate systems to create a single source of client data and a seamless and well-orchestrated client onboarding journey that ensures compliance with new and evolving regulations and delivers a superior client experience”.
Global Head of Operations, Santander
“We chose Fenergo for both their deep, out-of-the-box CLM functionality and their v8 technology that is a good fit with our own modernized technology landscape. I look forward to working with the Fenergo team and their wider client community to input into the continually evolving product and regulatory roadmaps."
Chief Information Officer, BNP Paribas
Fenergo CLM is a sophisticated workflow and case management solution that enables financial institutions to provide automated, seamless and compliant digital account opening services, in addition to client and product maintenance and refresh processes. It streamlines the product request and account opening processes, automates financial crime and regulatory compliance processes and, ultimately, empowers commercial and business banks to delight clients during every stage of their relationship.
Fenergo CLM enables financial firms to comply with a wide range of local and global regulations, including Anti-Money Laundering (AML), Know-Your-Customer (KYC) and data privacy rules.
With Fenergo CLM, compliance teams are no longer isolated in siloed systems. Front, middle and back-office teams are connected throughout the onboarding, maintenance, and refresh process, significantly reducing manual effort by enabling straight through processing with our dynamic workflow system.
Fenergo CLM delivers an enterprise-wide, single client view that ensures clean, centralized client data and documentation are maintained throughout the client lifecycle journey. This central repository enables compliance and onboarding teams to work off one client record and is available for consumption by other applications within the banking ecosystem.
Fenergo’s Product Enablement domain provides a dynamic, automated solution that empowers financial institutions to easily capture, track, and maintain a product’s lifecycle within a business arrangement. This enables FIs to strengthen business decisioning, leverage accurate risk management, achieve precise compliance and regulatory reporting, and deliver enhanced process management and data quality.
Contact us and find out how Fenergo CLM for Commercial & Business Banking can deliver an exceptional client experience through increased operational efficiencies.